Don’t Hold the Horses

The Stripes Company Postage and Delivery

the stripes company postage

Since writing this original post in January 2021, the online parcel delivery landscape has changed considerably. During nearly 15 years of trading online, one of the trickiest challenges has been posting goods out to customers in a timely and efficient fashion.

When we began back in 2006, there were fewer postage options, no automised dispatch notifications or delivery tracking. Technology is improving at an exponential rate and short of drone deliveries, we now have a bespoke system in place that factors in all the options which are best for you the customer – geography, speed of delivery and the ability to amend deliveries within a certain time limit. We choose the best carrier for you and make sure that you are paying the correct price for your delivery.

Larger Parcels – Deckchairs, Windbreaks etc

For larger parcels ( and some of ours are REALLY large ) we use the best courier option, freight forwarders for more complicated shipments, and pallet companies for bulkier orders. If you are ordering from overseas, our service is exemplary.

We charge the customer the amount that we are charged by the individual carriers and the correct shipping price is shown in the basket at the time of purchase – for overseas or bulk orders, please request a shipping price before purchasing and we will send an invoice to you.

Delivery Times at StripesCo

As a small company, we do not use fulfilment – all our parcels are lovingly packed by our own team in our own warehouse and offices in Chester with great attention to detail. Our post is manifested and collected each day – we usually pack orders the day we receive them (weekdays only) or the next day at peak times so you may be sure that you will not be waiting long to receive your parcel.

As we trade online, to keep costs down and to save time, we do not have a dedicated phone receptionist – if you need us we are here available weekdays from 10.00 a.m. until 4.00 p.m. constantly checking our emails, so the best way to contact us is through our contact form, or call and leave a short clear message with your phone number and we will always call you back within a short space of time.

Bespoke stitching orders and made to measure obviously takes a little bit longer and our expert stitchers are usually quick, but we may be able to prioritise for special requests – just add ‘Express Shipping’ to your basket when you order.

Once your parcel is dispatched, you will receive a notification (occasionally this may land in your junk box), and delivery information from the carrier service provider will be sent to you by email or SMS.

As a rule, we receive very few complaints from customers over delivery issues. We have a no quibble replacement policy – we hope that our goods and services speak for themselves, and we have many wonderful and loyal customers whose support we treasure.

The Stripes Company